Clevercampaign for uninstallers is not functioning properly for me


#1

Hi,

First and foremost, It has been great working with the Clevertap platform for tracking almost everything about my app.

But, lately I have come across a roadblock. I had setup the “Tackle app uninstalls” email campaign using the Clevercampaign feature, but, there seems to be hardly any email sent (2 in this case). I am sure that there are a lot more people (~1k users daily) eligible for this campaign.

But this issue is making it difficult to reach out to them.

Please provide a swift resolution for this problem at the earliest.

Thanks in advance. :slight_smile:


#2

Hey @Prasann_Desai,

Thank you for sharing your experience.

I request you to write to support@clevertap.com with your CleverTap account ID and campaign details so that we can further assist you in resolving the same.