I am trying to accomplish the following use case with the Clevertap API:
My goal is to integrate important communication points into our companies CRM, as it is the foundation for customer support, marketing efforts and everything else that concerns customers.
For example when we send out a newsletter using Mailchimp our CRM also has an entry for that E-Mail for each contact that received the newsletter.
We would like to accomplish the same thing for Clevertap. So when we send out a push - campaign, we would like to add an entry to our CRM - system.
I was able to mine the interests, purchases and many other informations regarding our customers using the events - api.
However I can’t figure out a solution to query the most important information: What messages did we communicate, when and to whom. Is there a way to query the message history?
Is there a way to do this with Clevertap?
Thanks and BR,