Mobile Push notification issue


#1

Hello
i’m unable to enable turn on mobile push notification.
the below code is what i’m using in applicaiton

HashMap<String, Object> prodViewedAction = new HashMap<String, Object>();
prodViewedAction.put(“Identity”, “54321”);
prodViewedAction.put(“MSG-email”, false);
prodViewedAction.put(“MSG-push”,true);
prodViewedAction.put(“MSG-sms”, false);

ct.profile.push(prodViewedAction);
ct.event.push(“Product visit”,prodViewedAction);
ct.data.pushFcmRegistrationId("**********9999",true);
the problem is data is being recorded but i’m not able to see the mobile push notification tick as green.

as seen in image mobile push notification is being disabled


#2

Hi Jignesh,

You can write to support@clevertap.com with the CleverTap account id and profile link to get more help on this.


#3

I am getting the same issue. I have already sent my credentials to the support. I am able to send push notifications from the green bell in user profile but cannot send campaigns, failing all the time.

Refer this for the campaign issue:
able to send notifications but not campaigns