Unsubscribe page not working


We’ve followed the directions on https://docs.clevertap.com/docs/handling-unsubscribes to create a unsubscribe link in our emails.

However, users are reporting that clicking unsubscribe does nothing. We’ve tested this in the browsers network console and it doesn’t seem like any network events are happening when you push the unsubscribe button. Help?


Hey @Andy_Mai,

Can you please email us at support@clevertap.com and help us with your CleverTap Account ID so that we can check this further?